Service whenever that Hotline Bling

Picture this: It’s late at night in your NICU.  A tired nurse accidentally adds the wrong amount of fortification to the bottle she was preparing, and now she doesn’t know what to do.  Who does she call to help her get back to what matters: caring for her patients?

Experience a higher level of care with hotline access from Paragon.

We believe that integrated NICU support should always be an industry standard, not an exception. Well-served clients are happy clients, and happy clients are the type of people we like working with. That’s why all SafeBaby® customers have priority access to our support hotline.  If one of your NICU staff members experiences any issues or concerns, they can call and be connected with a technician, even outside of normal business hours.

Why would we invest in this?  Because we understand that personal service makes a difference.  How-to videos, written instructions, and on-site training are all great tools, but sometimes, you just want help from another human being.  Our feed management team is here to answer your questions and ensure your satisfaction long after our product has been installed.

When you work with Paragon, you can count on excellent service– even at 3 a.m.  Because hungry babies can’t wait until the office opens in the morning.

integrated NICU support

You don’t clock out when the sun goes down, and neither do we.  Work with the systems integrators who understand your business.

Want to join the SafeBaby® family?  Fill out our quote questionnaire and get pricing for your own breastmilk or donor milk tracking system.  Our team believes in having fun while providing the best service possible.  Enjoy a better standard of care with Paragon when your custom software solution comes with integrated NICU support.

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