SUPPORT AND SERVICE
Here for you, when you need to be there for them.
NICU staff can rest easy knowing that SafeBaby® Support is only a phone call away. Each system license includes a service and maintenance contract for hardware and software updates and repair, as well as system use guidance. Our 24/7 hotline offers a direct connection to a certified SafeBaby® technician. All service staff are trained to provide expert repair service and will walk you through most system fixes should your equipment experience a malfunction. Additionally, we now offer a secure training and resources portal for our current clients. Access countless videos, whitepapers, and step-by-step instructions for system operations and protocol online at any time. Finally, you can use our change request form to request software enhancement and new system features. Whenever you need us, SafeBaby® is there.
Don’t want to wait for a call? The answer to your question may be online! To see a list of commonly asked questions on our system, please read our FAQs page. For a more in-depth overview of technical requirements, please refer to our system specifications page. If you cannot find your answer on this list or you need more information, please contact our offices during business hours or send us a message. We are happy to walk you through all aspects of our feed management and milk tracking solution. Interested hospitals or milk banks are also encouraged to read through and submit our quote questionnaire.